Privacy policy
Last updated: July 16, 2025
Vantage Gears operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Vantage Gears is powered by Shopify, which enables us to deliver these Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the handling of your personal information.
By accessing or using our Services, you confirm that you have read and understood this Privacy Policy and how we handle your information.
Personal Information We Collect
"Personal information" refers to information that identifies, or could reasonably identify, an individual. It does not include de-identified data.
We may collect the following types of personal information:
- Contact information: Name, email address, phone number, shipping and billing addresses
- Payment and transaction information: Payment method details, transaction history, and confirmation data
- Account information: Username, password, settings, preferences
- Order and shopping data: Items viewed, added to cart or wishlist, purchased, returned, or exchanged
- Device and usage information: Browser type, IP address, and how you interact with our website
- Customer communications: When you contact us for support or feedback
How We Collect Personal Information
We collect your personal information:
- Directly from you – when you create an account, place an order, or contact us
- Automatically – via cookies or similar technologies when you visit our site
- From service providers – such as payment platforms, fulfilment centres, or IT support
- From third parties or partners – including marketing or analytics providers
How We Use Your Personal Information
We may use your information for the following purposes:
- To provide and manage the Services – including order processing, shipping, returns, and customer account management
- To personalise your experience – like product recommendations and remembering preferences
- For marketing and promotions – sending you promotional materials by email or showing ads based on your activity
- To maintain security – including fraud detection, payment verification, and secure logins
- To meet legal obligations – such as responding to lawful requests and complying with Australian privacy laws
Disclosure of Personal Information
We may share your personal information with:
- Shopify, for hosting and enabling our ecommerce Services
- Vendors and service providers, including shipping partners, payment processors, and customer support
- Marketing partners, to serve you relevant advertising (in accordance with privacy laws)
- Government authorities, if legally required
- Affiliates or as part of a business transfer, such as a sale, merger, or restructuring
- With your consent, such as when you request integration with third-party services
Relationship with Shopify
Our store is hosted on Shopify, which also processes personal information about your use of the Services to support and improve the platform.
To learn more about Shopify’s privacy practices, visit:
🔗 Shopify Consumer Privacy Policy
🔗 Shopify Privacy Portal
Third-Party Websites
Our Services may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We recommend reviewing their policies before submitting any personal information.
Children's Privacy
Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided personal information, please contact us at info@vantagegears.com.au and we will delete it.
Security and Retention
We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access. However, no method of transmission or storage is completely secure.
We retain your information as long as necessary to fulfil your orders, manage your account, comply with legal obligations, resolve disputes, or enforce our agreements.
Your Rights (Australia)
As an Australian customer, under the Privacy Act 1988 (Cth), you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or outdated information
- Opt out of direct marketing communications at any time
- Make a complaint about our handling of your personal information
You can contact us regarding any of these matters via info@vantagegears.com.au.
To unsubscribe from promotional emails, use the “unsubscribe” link in the footer of our marketing messages. You may still receive order or account-related notifications.
International Data Transfers
Your personal information may be stored or processed outside of Australia, including by Shopify or other service providers located overseas. We take reasonable steps to ensure your data is handled in accordance with Australian privacy standards.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational or legal changes. When we do, the revised version will be published on our website with an updated “Last updated” date. Significant changes will be communicated where legally required.
Contact Us
If you have any questions or concerns about this Privacy Policy, your personal information, or would like to exercise your rights, please contact us:
📧 General & Privacy Inquiries: info@vantagegears.com.au
📧 Orders & Customer Support: sales@vantagegears.com.au