Refund policy
Returns & Refund Policy
30-Day Return Policy
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
- To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With original tags attached
- In its original packaging
You’ll also need to provide a receipt or proof of purchase.
How to Start a Return
- To initiate a return, please contact us at sales@vantagegears.com.au.
If your return is accepted, we’ll provide you with a return shipping label and detailed instructions on how and where to send your package.
⚠️ Items sent back to us without first requesting a return will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong product, contact us immediately at sales@vantagegears.com.au so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (e.g. food, flowers, or plants)
- Custom products (e.g. special orders or personalised items)
- Personal care items (e.g. beauty or hygiene products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns for:
- Sale items
- Gift cards
If you have questions about a specific item, please contact us before placing your order.
Exchanges
The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item.
Refunds
We will notify you once we’ve received and inspected your return. If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at sales@vantagegears.com.au.